The Alignment Gap


Welcome to Snafu, a newsletter about authentic selling in a chaotic world.

People don’t want “authenticity” – they want you to be the same person on stage, on Zoom, and chasing your dog around the kitchen. Alignment means being that same person when the cameras are off.

If you're enjoying Snafu, it would mean the world to me if you would share it! Was it sent to you? Subscribe here.

Why alignment matters more than authenticity

Years ago, in the depths of COVID, I was cavorting with my dog on the kitchen floor. My dog Riley had a bone in her mouth, I had a spatula covered in chocolate in my mouth, and we took turns chasing each other around the kitchen.

My then-partner, in between bouts of laughter, managed to say: “Robin, nobody else has any idea how playful you are.”

In the years since, I’ve been better about showing those parts of myself in my writing, on stage, and even in professional relationships. But back in 2020, I didn’t know how to begin.

That gap between who we are privately and how we show up publicly came up again last week in Marie Szuts’s conversation with Addisu Demissie on stage at Responsive Conference.

Addisu – a democratic political strategist who has led campaign efforts for Barack Obama, Hillary Clinton, Cory Booker, Joe Biden, and Gavin Newsom – described the value of authenticity.

He said, “Authenticity is overrated. What people want is alignment. They want to know that the person in front of the camera is the same person when the cameras are turned off.”

Gavin Newsom, whose podcast This is Gavin Newsom I’ve just started listening to, is a bit slimy. He looks, sounds, and talks like a politician. But what Californians like about him in general is that we get the sense that we know what kind of politician he is. He’s a bit too political, but he’s our kind of political – we know where he stands.

When Newsom got in trouble for eating out at the French Laundry in 2020, it was because he was urging shelter-in-place orders across the state – while he, himself, did the opposite. His performance was out of alignment with his actions.

Addisu argued that this is what Trump supporters like about the President. They believe that he prevaricates, or lies, or looks out for his own interests. But they also believe that they know that he does so. That they can predict him and that he will adhere to his nature.

This isn’t just about politicians — it’s about predictability versus misalignment. And it applies in sales, leadership, and relationships, too. People want alignment between who they say they are, and who we know them to be. That creates predictability, reliability. A belief that we know who we are dealing with.

Homework

Spot the gap

Write down three situations this week where what you said didn’t quite match what you thought or felt. What was the misalignment?

Pick one example and rewrite what you wish you’d said.

Stage vs. off-stage

Compare how you show up in a meeting, on a sales call, or on stage with how you are with your best friends.

List three concrete differences.

Experiment with bringing one of those personal behaviors into a professional context.

Politician practice

Watch a political speech (Newsom, Trump, anyone).

Ask yourself: is the person aligned with what you believe they do off camera? What makes me think so?

3 things I’ve loved this week

Experience I’ve loved

Classroom Safari

We brought puppies to Responsive Conference 2024, but wanted to do something different at Responsive Conference 2025. So, instead, we brought exotic animals.

Classroom Safari brings rescued wild animals to science classrooms (and now to conferences) around the Bay Area.

Want to see middle school kids or conference attendees melt? Just show them a sloth or an armadillo!

Event format I love

Unconference format

The day before Responsive Conference I taught a workshop on “How to run an unconference.” It was a bit challenging to facilitate a fully experiential unconference in just 60 minutes, but it went well.

Then, as we always do, there were hour-long unconferences embedded within Responsive Conference itself.

I’m reminded again that any conference where the people who show up decide the agenda makes for a compelling experience.

Best garlic I’ve tasted

Black garlic

It’s simple. Just put a dozen or so heads of unpeeled garlic into a rice cooker and turn it on warm. Cover it, let it cook for four to six weeks, and you’ll get black garlic.

Now that the Responsive Conference is over, I’m excited to dig into a lot more unusual, homemade ingredients.

When you're ready for more!

Attend the Snafu Conference

The Snafu Conference is an immersive 1-day experience for reluctant salespeople.

Taking place on March 5, 2026 at the Oakland Museum of California, this is a conference to learn a more human approach to sales and persuasion. Learn to sell yourself without selling out!

Join us!

How to sell yourself workshop

I've begun teaching a cohort-driven course about sales, persuasion, and influence. This is a new approach to selling for people who aren't quite comfortable.

Join the the waitlist here.

Read these books

Responsive: What It Takes to Create a Thriving Organization is a book for any learner or manager who wants to improve their organization. And if you want to learn to do a handstand, check out How to Do a Handstand.

Until next week,
Robin

This newsletter is copyrighted by Responsive LLC. Commissions may be earned from the links above.

2560 Ninth Street Suite 205, Berkeley, CA 94710
Unsubscribe · Preferences

Snafu, authentic selling in a chaotic world

Join 7,500 entrepreneurs, solopreneurs, and founders and receive a weekly email about learning how to sell without feeling salesy. And when you join Snafu, you'll get a copy of "This Might Work: A Collection of How-Tos" free!

Read more from Snafu, authentic selling in a chaotic world

Welcome to Snafu, a newsletter about authentic selling in a chaotic world. I’ve never put together a gift guide before, but with the holidays coming up and two years of “3 Things I’ve Loved” in the Snafu newsletter, it felt like the right time to try. If you're enjoying Snafu, it would mean the world to me if you would share it! Was it sent to you? Subscribe here. My First Ever Gift Guide I’ve never compiled a gift guide before, but with the holidays around the corner and two years of “3...

Welcome to Snafu, a newsletter about authentic selling in a chaotic world. Asking for what you want isn’t one big act of courage – it’s a lot of tiny ones. This week, I share how BJ Fogg’s “tiny habits” and a little celebration can help turn reluctant salespeople into more consistent ones. If you're enjoying Snafu, it would mean the world to me if you would share it! Was it sent to you? Subscribe here. I started the How to Sell Yourself cohort series when, independently and within weeks of...

Welcome to Snafu, a newsletter about authentic selling in a chaotic world. A few months ago, I started collecting Snafu articles into categories and was surprised by how many taught the tactics of doing something very specific. These experiments began with the same phrase — “This might work” — which is the title of my new book. I’m pleased to share This Might Work with you for free today! If you're enjoying Snafu, it would mean the world to me if you would share it! Was it sent to you?...